Shipping Policy

At ZAFRINE, we are committed to delivering your perfumes safely and on time. Please read our Shipping Policy carefully to understand our delivery process and timelines.

 

---

 

1. Order Processing

• All confirmed orders are processed within 1–3 business days (excluding Sundays and public holidays).
  
  

• Orders placed after 5:00 PM IST will be processed on the next business day.
  
  

• In case of high demand or unexpected delays, customers will be informed via email/phone.
  
  

 

---

 

2. Shipping Timeline

• Metro Cities: Estimated delivery within 3–5 business days.
  
  

• Non-Metro Cities / Tier-2 & Tier-3 locations: Estimated delivery within 5–7 business days.
  
  

• Remote Areas: Delivery may take up to 7–10 business days depending on courier availability.
  
  

 

---

 

3. Shipping Charges

• Free shipping is available on orders above ₹[1000/-].
  
  

• A flat shipping charge of ₹[100/-] will apply to orders below the minimum free shipping amount.
  
  

• Shipping charges (if any) are non-refundable once the order has been dispatched.
  
  

4. Tracking Your Order

• Once your order is shipped, you will receive a tracking ID and courier details via email/SMS.
  
  

• Customers can track their orders using the provided link until delivery.

 

---

 

5. Delivery Policy

• Deliveries will be made to the shipping address provided by the customer at checkout.
  
  

• Please ensure that your delivery details (name, address, pin code, contact number) are accurate to avoid delays.
  
  

• If delivery is attempted and the customer is unavailable, the courier may attempt re-delivery or request pickup from the nearest hub.
  
  

 

---

 

6. Delays & Liability

• ZAFRINE is not responsible for delays caused by courier companies, natural calamities, strikes, or unforeseen circumstances.
  
  

• Once dispatched, the order is under the responsibility of the courier partner. However, we will assist in resolving any delivery issues.

 

---

 

7. Damaged / Missing Packages

• If your package arrives damaged or is missing items, please report it to us within 48 hours of delivery along with unboxing video + photos.
  
  

• Claims without proof will not be eligible for replacement or refund.
  
  

9. Contact Us

For shipping-related queries, please contact us:
📧 Email: [info@zafrine.in]
📞 Phone: [+91 79051 68856]
🏢 Registered Office: D.M Enterprises, [88/475, Dalelpurva Rajvi Road, Qasim Ganj Kanpur,208001, UttarPradesh]