Cancellation & Refund Policy

● Orders once placed cannot be cancelled after they have been processed or dispatched.

● If you wish to cancel your order, please contact us within 12 hours of placing the order.

● Once your order has been shipped, no cancellations will be accepted.

Since perfumes fall under non-returnable and non-refundable products, refunds are not applicable except in the case of damage or defective products.

We will provide a refund or replacement only under the following conditions:

● The product delivered is damaged during transit.

● The product received is defective, leaking, broken, or incorrect.

● You must inform us within 48 hours of receiving the product by emailing us at customer@zafrine.in or contacting our customer support.

● You must provide unboxing video proof and images of the damaged/defective product.

● The product must be unused, sealed, and in its original packaging (except in cases of damage during delivery).

● Once your claim is approved, the refund will be processed within 7–10 business days to your original payment method.

● In the case of a replacement, the new product will be shipped within 5–7 business days after claim approval.

● Change of mind or dislike of fragrance.

● Opened, used, or tampered products.

● Delays caused by courier/shipping companies beyond our control.